RETURNS AND EXCHANGES POLICY
* Kindly note that should you which to return or repair an item you will be responsible for all courier fees. In the event, for whatever reason, that you are not satisfied with an item, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
• All items must be in their original packaging.
• All items must be unworn, unused, unwashed and in its original condition
• Originals receipts/receipt mail/order number would have to be included
If none of the above conditions are met, we regret to inform you that we are unable to process any claims for exchanges. dirktheronphotography.co.za regrettably do not do any cash refunds, but will gladly give store credit.
1. The validity of exchanges and returns
All exchanges and returns need to be raised within 14 days via email on info@dirktheronphotography.co.za and further instructions will be given.
2. Exchanges and returns online
You will need to include your original invoice together with the item(s) in its original condition and packaging Kindly e-mail us your exchange request to info@dirktheronphotography.co.za and wait for our e-mail confirmation and the process to exchange your purchased item. If the exchange is not due to any fault from dirktheronphotography.co.za an exchange fee of R250 will be required for the courier pickup and re-delivery. All communication will be done via e-mail.
3. Other terms and conditions
We reserve our right and discretion in full to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order. Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of the use or fair wear and tear of a product. dirktheronphotography.co.za makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. You acknowledge by your purchase that you have read and understood point 5 below. Returns are at all times governed and subject to the provisions of the Consumer Protection (Fair Trading) Act of South Africa. All decisions made by the owner of dirktheronphotography.co.za in respect of returns and exchanges are final
4. Repair of items
We offer repair services for all our products. Please mail us at info@dirktheronphotography.co.za and we’ll make arrangements for repairs.
For any repairs, a fee of R200 will be charged excluding courier charges.
